Consistency was the thread running through every stage of APRO's latest webinar on HR operations and employee development. Presented by Ashton Atkinson, Director of HR for APRO member Impact RTO Holdings dba Rent-A-Center, the session offered an inside look at how Rent-A-Center's largest franchisee is building a stronger employee experience through intentional systems, clearer expectations, and scalable processes.
Rather than presenting a polished "perfect solution," Atkinson walked attendees through what's working, what still needs improvement, and how flexibility remains critical in today's labor environment. That transparency resonated throughout the webinar and underscored a major takeaway - effective HR leadership is built through continuous refinement, not rigid formulas.
Atkinson explained that the company's approach starts with three core values: be present, seek to improve, and do what you say you're going to do. Those principles became the foundation for every process discussed during the session, from hiring and onboarding to training, advancement, and coaching.